Get in touch if you want to…
Growing customer expectations mean process-centred training doesn’t cut it. Our sales, management, product and aftersales training programmes help people consistently deliver exceptional experiences by putting the customer at the centre of everything they do.
More than a provider, we’re also a trusted advisor to managers. We challenge their beliefs, develop their skills, confidence and attitude, and help them manage, inspire and coach ‘their’ people.
It’s time to go beyond the obvious when looking for new people – and learning how to keep them. We develop and deliver programmes that specifically address the automotive retail industry’s recruitment and engagement challenges, resulting in happier staff, loyal customers and greater profits.
The rapidly changing powertrain landscape presents enormous opportunities and challenges. We’ve been at the heart of bringing EVs into the mainstream since we helped Nissan train entire dealership teams for the introduction of the original Nissan LEAF – after which our consultants have worked with many other manufacturers. We help clients dispel cynicism, build enthusiasm and understand the critical factors for success..
Our audit app is proven to help retail networks know what their sites really look and feel like. Quickly and easily evaluate compliance, share findings and prompt action. The app can be customised to suit your precise needs and integrated with your databases and systems.
Our experience means we’re able to advise on practical, constructive ways to evaluate performance and agree on areas of change, and on how to create a culture of collaboration and continuous improvement – keeping you, your business, your team and your customers happy.
Here are a few examples of how we help our clients realise the full potential of their most valuable assets:
With decades of varied expertise gained from inside and outside the automotive world, and with the support of the wider Meda team, we bring critical independence and a unique perspective on the automotive industry and its challenges. Knowledgeable and experienced, we’re also obsessive about helping people to realise their potential - and we're positive about the opportunities to build better performing businesses through better performing people.
A dedicated training and development professional with more than 25 years’ experience, Gillian started her career in a 5-star hotel in London, fuelling her passion for exceptional service.Read more? Click again to close!
Max’s varied career spans more than 15 years and includes time in mainland Europe and the Middle East, working for companies ranging from OEMs to small specialist agencies.Read more? Click again to close!
Because we’ve been delivering People and Performance projects for many years, we have long-established relationships with some of the most experienced, knowledgeable and engaging trainers within the automotive sphere. Areas of expertise include management, electric vehicles, aftersales performance and recruitment.